# SurveyMonkey: Site issue impacting paid features

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-11-20 21:00 UTC · Resolved: 2024-11-20 21:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.surveymonkey.com/incidents/n90007dgvy2d](https://status.surveymonkey.com/incidents/n90007dgvy2d)
- [Company: SurveyMonkey](https://rewindex.com/company/surveymonkey.md)

## Timeline of updates

- **resolved** 2024-11-20 21:00 UTC: There was a site issue from approximately 1:05-1:25PM (Pacific Time) which affected users' ability to access paid features on our site. Numerous features were impacted. This issue has been fixed. If you experienced an issue using a paid feature during this time frame, it's likely that you were impacted by this incident. Please try again now as the issue has been fixed.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/surveymonkey/incidents/n90007dgvy2d · Markdown: https://rewindex.com/company/surveymonkey/incidents/n90007dgvy2d.md · JSON: https://rewindex.com/api/v1/companies/surveymonkey/incidents/n90007dgvy2d · Generated 2026-10-18T10:32:37.482Z