# SurveyMonkey: Matrix rating questions missing selection boxes

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-04 20:13 UTC · Resolved: 2025-11-04 23:00 UTC · Duration: 2.8 h
- Updates: 4 · Affected components: SurveyMonkey
- [Vendor status page: https://stspg.io/3lsnxlh44t9v](https://stspg.io/3lsnxlh44t9v)
- [Company: SurveyMonkey](https://rewindex.com/company/surveymonkey.md)

## Timeline of updates

- **investigating** 2025-11-04 20:13 UTC: We've identified an issue impacting specific surveys with matrix questions, where the selection boxes are not visible to respondents. An available workaround is to create a copy of the impacted survey.
- **identified** 2025-11-04 22:19 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-11-04 22:58 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-11-04 23:00 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/surveymonkey/incidents/cr8lvrwy5lgj · Markdown: https://rewindex.com/company/surveymonkey/incidents/cr8lvrwy5lgj.md · JSON: https://rewindex.com/api/v1/companies/surveymonkey/incidents/cr8lvrwy5lgj · Generated 2026-10-18T13:52:08.763Z