# SurveyMonkey: Some users cannot access the Analyze page and some users cannot access the Collect Responses page for their surveys

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-09 23:20 UTC · Resolved: 2025-09-10 02:57 UTC · Duration: 3.6 h
- Updates: 1
- [Vendor status page: https://status.surveymonkey.com/incidents/ccpgv0m76lw0](https://status.surveymonkey.com/incidents/ccpgv0m76lw0)
- [Company: SurveyMonkey](https://rewindex.com/company/surveymonkey.md)

## Timeline of updates

- **resolved** 2025-09-10 02:57 UTC: All issues have been fixed, including the following: - Some users cannot access Collect Responses on their surveys - Some users cannot access Analyze on their surveys - Users face a continuous spinning wheel/loading loop if they log in and need to register a new device - Team Summary and Manage Users should be working correctly If any of these above issues are still not resolved, please clear your browser's cache.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/surveymonkey/incidents/ccpgv0m76lw0 · Markdown: https://rewindex.com/company/surveymonkey/incidents/ccpgv0m76lw0.md · JSON: https://rewindex.com/api/v1/companies/surveymonkey/incidents/ccpgv0m76lw0 · Generated 2026-10-18T11:27:45.778Z