# SurveyMonkey: EU Customers unable to access Help Center and Chat Support

> SurveyMonkey status incident “EU Customers unable to access Help Center and Chat Support” on 2026-04-23: impact minor (vendor’s label), 43 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/surveymonkey/incidents/b2mpclcjxqnd
Last updated: 2026-04-23T16:16:51Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-23 15:34 UTC · Resolved: 2026-04-23 16:16 UTC · Duration: 43 min
- Updates: 2 · Affected components: SurveyMonkey
- [Vendor status page: https://stspg.io/g6dz7pn5z9g4](https://stspg.io/g6dz7pn5z9g4)
- [Company: SurveyMonkey](https://rewindex.com/company/surveymonkey.md)

## Timeline of updates

- **investigating** 2026-04-23 15:34 UTC: We are currently investigating this issue.
- **resolved** 2026-04-23 16:16 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by SurveyMonkey, started 2026-04-23 15:34 UTC, resolved after 43 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/surveymonkey/incidents/b2mpclcjxqnd
- Citation: SurveyMonkey, “EU Customers unable to access Help Center and Chat Support” (2026-04-23 15:34 UTC). Archived by Rewindex: https://rewindex.com/company/surveymonkey/incidents/b2mpclcjxqnd (CC BY 4.0).
- Markdown link: `[SurveyMonkey: EU Customers unable to access Help Center and Chat Support (2026-04-23)](https://rewindex.com/company/surveymonkey/incidents/b2mpclcjxqnd)`


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Canonical: https://rewindex.com/company/surveymonkey/incidents/b2mpclcjxqnd · Markdown: https://rewindex.com/company/surveymonkey/incidents/b2mpclcjxqnd.md · JSON: https://rewindex.com/api/v1/companies/surveymonkey/incidents/b2mpclcjxqnd · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:37:12.161Z