# SurveyMonkey in April 2026: incidents, uptime and changes

> SurveyMonkey in April 2026: 10 incidents on its status page (5 major or critical), 98.24% free of major or critical incidents (vendor-reported). From Rewindex’s archive of SurveyMonkey’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/surveymonkey/2026/04
Last updated: 2026-05-01T00:00:00Z

- Incidents posted: 10 (major/critical: 5) · Maintenance: 0
- By vendor impact label: major 5, minor 5
- Uptime (vendor-reported): 98.24% free of major/critical incidents, 96.57% free of any incident; outage time 12 h 38 min, incident time 24 h 40 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2026](https://rewindex.com/company/surveymonkey/2026/03.md) · Next: [May 2026](https://rewindex.com/company/surveymonkey/2026/05.md) · [All months](https://rewindex.com/company/surveymonkey/reports.md) · [SurveyMonkey](https://rewindex.com/company/surveymonkey.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Errors showing on Analyze charts](https://rewindex.com/company/surveymonkey/incidents/p6m8dcf98sxw.md) | major | 2026-04-13 15:24 UTC | 2026-04-13 18:44 UTC | 3.3 h | resolved |
| [Low survey completion rate for RewardsApp Surveys with Advanced-Logic](https://rewindex.com/company/surveymonkey/incidents/l4yw2sv82cnv.md) | major | 2026-04-15 14:23 UTC | 2026-04-15 17:20 UTC | 3.0 h | resolved |
| [Intermittent error when logging in](https://rewindex.com/company/surveymonkey/incidents/glbg2zb4yf98.md) | major | 2026-04-22 18:56 UTC | 2026-04-22 19:13 UTC | 18 min | resolved |
| [TURF and Empirical Bayes not working on MaxDiff surveys](https://rewindex.com/company/surveymonkey/incidents/tp8yfx409r12.md) | major | 2026-04-24 08:40 UTC | 2026-04-24 14:45 UTC | 6.1 h | resolved |
| [App listing cannot be updated on SurveyMonkey](https://rewindex.com/company/surveymonkey/incidents/jssl6bwpvj4r.md) | major | 2026-04-24 12:19 UTC | 2026-04-24 14:19 UTC | 2.0 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Errors showing on Analyze charts](https://rewindex.com/company/surveymonkey/incidents/p6m8dcf98sxw.md) | major | 2026-04-13 15:24 UTC | 2026-04-13 18:44 UTC | 3.3 h | resolved |
| [Low survey completion rate for RewardsApp Surveys with Advanced-Logic](https://rewindex.com/company/surveymonkey/incidents/l4yw2sv82cnv.md) | major | 2026-04-15 14:23 UTC | 2026-04-15 17:20 UTC | 3.0 h | resolved |
| [Audience preview tool inaccessible for logged out customers.](https://rewindex.com/company/surveymonkey/incidents/q55l3ztvs8r2.md) | minor | 2026-04-21 15:27 UTC | 2026-04-21 20:41 UTC | 5.2 h | resolved |
| [Intermittent error when logging in](https://rewindex.com/company/surveymonkey/incidents/glbg2zb4yf98.md) | major | 2026-04-22 18:56 UTC | 2026-04-22 19:13 UTC | 18 min | resolved |
| [EU Customers unable to access Help Center and Chat Support](https://rewindex.com/company/surveymonkey/incidents/b2mpclcjxqnd.md) | minor | 2026-04-23 15:34 UTC | 2026-04-23 16:16 UTC | 43 min | resolved |
| [Delays in Email delivery (i.e. Email Invitations, Reminders, Thank You emails)](https://rewindex.com/company/surveymonkey/incidents/7l2xxbtf0xjb.md) | minor | 2026-04-23 15:40 UTC | 2026-04-23 16:21 UTC | 41 min | resolved |
| [TURF and Empirical Bayes not working on MaxDiff surveys](https://rewindex.com/company/surveymonkey/incidents/tp8yfx409r12.md) | major | 2026-04-24 08:40 UTC | 2026-04-24 14:45 UTC | 6.1 h | resolved |
| [App listing cannot be updated on SurveyMonkey](https://rewindex.com/company/surveymonkey/incidents/jssl6bwpvj4r.md) | major | 2026-04-24 12:19 UTC | 2026-04-24 14:19 UTC | 2.0 h | resolved |
| [Copied surveys drafts not appearing in survey list](https://rewindex.com/company/surveymonkey/incidents/6l9n8787p5p8.md) | minor | 2026-04-24 20:46 UTC | 2026-04-25 02:28 UTC | 5.7 h | resolved |
| [Question Summaries incorrectly displaying response count](https://rewindex.com/company/surveymonkey/incidents/21q2qmxhq06t.md) | minor | 2026-04-27 23:00 UTC | 2026-04-27 23:18 UTC | 18 min | resolved |

## Cite this

SurveyMonkey posted 10 status incidents in April 2026 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/surveymonkey/2026/04
- Citation: SurveyMonkey, “SurveyMonkey in April 2026” (2026-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/surveymonkey/2026/04 (CC BY 4.0).
- Markdown link: `[SurveyMonkey: SurveyMonkey in April 2026 (2026-04-01)](https://rewindex.com/company/surveymonkey/2026/04)`


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Canonical: https://rewindex.com/company/surveymonkey/2026/04 · Markdown: https://rewindex.com/company/surveymonkey/2026/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:34:09.083Z