# SurveyMonkey in September 2025: incidents, uptime and changes

> SurveyMonkey in September 2025: 3 incidents on its status page (1 major or critical), 99.49% free of major or critical incidents (vendor-reported). From Rewindex’s archive of SurveyMonkey’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/surveymonkey/2025/09
Last updated: 2025-10-01T00:00:00Z

- Incidents posted: 3 (major/critical: 1) · Maintenance: 0
- By vendor impact label: major 1, minor 2
- Uptime (vendor-reported): 99.49% free of major/critical incidents, 98.54% free of any incident; outage time 3 h 37 min, incident time 10 h 30 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2025](https://rewindex.com/company/surveymonkey/2025/08.md) · Next: [October 2025](https://rewindex.com/company/surveymonkey/2025/10.md) · [All months](https://rewindex.com/company/surveymonkey/reports.md) · [SurveyMonkey](https://rewindex.com/company/surveymonkey.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Some users cannot access the Analyze page and some users cannot access the Collect Responses page for their surveys](https://rewindex.com/company/surveymonkey/incidents/ccpgv0m76lw0.md) | major | 2025-09-09 23:20 UTC | 2025-09-10 02:57 UTC | 3.6 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [New homepage not loading for some users](https://rewindex.com/company/surveymonkey/incidents/5rs1mq57w05v.md) | minor | 2025-09-09 21:22 UTC | 2025-09-09 21:55 UTC | 33 min | resolved |
| [Some users cannot access the Analyze page and some users cannot access the Collect Responses page for their surveys](https://rewindex.com/company/surveymonkey/incidents/ccpgv0m76lw0.md) | major | 2025-09-09 23:20 UTC | 2025-09-10 02:57 UTC | 3.6 h | resolved |
| [Invite and Reminder emails stuck in spam](https://rewindex.com/company/surveymonkey/incidents/y77vxjdtkhqd.md) | minor | 2025-09-22 17:50 UTC | 2025-09-23 00:10 UTC | 6.3 h | resolved |

## Cite this

SurveyMonkey posted 3 status incidents in September 2025 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/surveymonkey/2025/09
- Citation: SurveyMonkey, “SurveyMonkey in September 2025” (2025-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/surveymonkey/2025/09 (CC BY 4.0).
- Markdown link: `[SurveyMonkey: SurveyMonkey in September 2025 (2025-09-01)](https://rewindex.com/company/surveymonkey/2025/09)`


---
Canonical: https://rewindex.com/company/surveymonkey/2025/09 · Markdown: https://rewindex.com/company/surveymonkey/2025/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:10:07.843Z