# SurveyMonkey in August 2025: incidents, uptime and changes

> SurveyMonkey in August 2025: 5 incidents on its status page (2 major or critical), 98.58% free of major or critical incidents (vendor-reported). From Rewindex’s archive of SurveyMonkey’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/surveymonkey/2025/08
Last updated: 2025-09-01T00:00:00Z

- Incidents posted: 5 (major/critical: 2) · Maintenance: 1
- By vendor impact label: critical 1, major 1, minor 2, none 1
- Uptime (vendor-reported): 98.58% free of major/critical incidents, 98.39% free of any incident; outage time 10 h 31 min, incident time 11 h 55 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2025](https://rewindex.com/company/surveymonkey/2025/07.md) · Next: [September 2025](https://rewindex.com/company/surveymonkey/2025/09.md) · [All months](https://rewindex.com/company/surveymonkey/reports.md) · [SurveyMonkey](https://rewindex.com/company/surveymonkey.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Errors across the SurveyMonkey site and surveys](https://rewindex.com/company/surveymonkey/incidents/vrnlzc5scn1j.md) | critical | 2025-08-14 18:22 UTC | 2025-08-14 18:44 UTC | 22 min | resolved |
| [Cannot Connect to Microsoft Excel in Connect Apps](https://rewindex.com/company/surveymonkey/incidents/sw67p67s4g4c.md) | major | 2025-08-13 03:50 UTC | 2025-08-13 13:59 UTC | 10 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issues accessing Build with AI or Billing features using mobile browser](https://rewindex.com/company/surveymonkey/incidents/07h9dyv42wtj.md) | minor | 2025-08-12 15:27 UTC | 2025-08-12 16:29 UTC | 1.0 h | resolved |
| [Cannot Connect to Microsoft Excel in Connect Apps](https://rewindex.com/company/surveymonkey/incidents/sw67p67s4g4c.md) | major | 2025-08-13 03:50 UTC | 2025-08-13 13:59 UTC | 10 h | resolved |
| [Errors across the SurveyMonkey site and surveys](https://rewindex.com/company/surveymonkey/incidents/vrnlzc5scn1j.md) | critical | 2025-08-14 18:22 UTC | 2025-08-14 18:44 UTC | 22 min | resolved |
| [random "we slipped" errors through all areas of the site](https://rewindex.com/company/surveymonkey/incidents/3p8ry6xmv9jd.md) | none | 2025-08-22 17:43 UTC | 2025-08-22 18:05 UTC | 22 min | resolved |
| [Charts not loading](https://rewindex.com/company/surveymonkey/incidents/fn02vjrgc659.md) | minor | 2025-08-27 20:04 UTC | 2025-08-27 20:26 UTC | 22 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled maintenance - US and CA data centers](https://rewindex.com/company/surveymonkey/incidents/m0pvmyr6b7z0.md) | maintenance | 2025-08-23 16:00 UTC | 2025-08-23 17:26 UTC | 1.4 h | resolved |

## Cite this

SurveyMonkey posted 5 status incidents in August 2025 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/surveymonkey/2025/08
- Citation: SurveyMonkey, “SurveyMonkey in August 2025” (2025-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/surveymonkey/2025/08 (CC BY 4.0).
- Markdown link: `[SurveyMonkey: SurveyMonkey in August 2025 (2025-08-01)](https://rewindex.com/company/surveymonkey/2025/08)`


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Canonical: https://rewindex.com/company/surveymonkey/2025/08 · Markdown: https://rewindex.com/company/surveymonkey/2025/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:53:49.094Z