# SurveyMonkey in July 2025: incidents, uptime and changes

> SurveyMonkey in July 2025: 5 incidents on its status page (2 major or critical), 99.54% free of major or critical incidents (vendor-reported). From Rewindex’s archive of SurveyMonkey’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/surveymonkey/2025/07
Last updated: 2025-08-01T00:00:00Z

- Incidents posted: 5 (major/critical: 2) · Maintenance: 0
- By vendor impact label: major 2, minor 3
- Uptime (vendor-reported): 99.54% free of major/critical incidents, 99.12% free of any incident; outage time 3 h 25 min, incident time 6 h 30 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2025](https://rewindex.com/company/surveymonkey/2025/06.md) · Next: [August 2025](https://rewindex.com/company/surveymonkey/2025/08.md) · [All months](https://rewindex.com/company/surveymonkey/reports.md) · [SurveyMonkey](https://rewindex.com/company/surveymonkey.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Some users are unable to successfully login or create an account](https://rewindex.com/company/surveymonkey/incidents/f3gvl35r5cwv.md) | major | 2025-07-03 16:02 UTC | 2025-07-03 18:46 UTC | 2.7 h | resolved |
| [Multiple errors impacting the service](https://rewindex.com/company/surveymonkey/incidents/0qtvswq22t5l.md) | major | 2025-07-23 18:58 UTC | 2025-07-23 19:39 UTC | 41 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Some users are unable to successfully login or create an account](https://rewindex.com/company/surveymonkey/incidents/f3gvl35r5cwv.md) | major | 2025-07-03 16:02 UTC | 2025-07-03 18:46 UTC | 2.7 h | resolved |
| [Survey preview goes completely blank after answering a question](https://rewindex.com/company/surveymonkey/incidents/n6q93nfk8vy2.md) | minor | 2025-07-07 23:02 UTC | 2025-07-07 23:15 UTC | 13 min | resolved |
| [Help Center & SurveyMonkey Marketing pages down](https://rewindex.com/company/surveymonkey/incidents/ls6lnj777y72.md) | minor | 2025-07-15 20:30 UTC | 2025-07-15 20:51 UTC | 21 min | resolved |
| [Multiple errors impacting the service](https://rewindex.com/company/surveymonkey/incidents/0qtvswq22t5l.md) | major | 2025-07-23 18:58 UTC | 2025-07-23 19:39 UTC | 41 min | resolved |
| [Analyze results not loading / blank](https://rewindex.com/company/surveymonkey/incidents/q84bhlkhc8l5.md) | minor | 2025-07-28 15:15 UTC | 2025-07-28 17:46 UTC | 2.5 h | resolved |

## Cite this

SurveyMonkey posted 5 status incidents in July 2025 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/surveymonkey/2025/07
- Citation: SurveyMonkey, “SurveyMonkey in July 2025” (2025-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/surveymonkey/2025/07 (CC BY 4.0).
- Markdown link: `[SurveyMonkey: SurveyMonkey in July 2025 (2025-07-01)](https://rewindex.com/company/surveymonkey/2025/07)`


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Canonical: https://rewindex.com/company/surveymonkey/2025/07 · Markdown: https://rewindex.com/company/surveymonkey/2025/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:29:00.619Z