# SurveyMonkey in May 2025: incidents, uptime and changes

> SurveyMonkey in May 2025: 5 incidents on its status page (3 major or critical), 99.07% free of major or critical incidents (vendor-reported). From Rewindex’s archive of SurveyMonkey’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/surveymonkey/2025/05
Last updated: 2025-06-01T00:00:00Z

- Incidents posted: 5 (major/critical: 3) · Maintenance: 1
- By vendor impact label: major 3, minor 1, none 1
- Uptime (vendor-reported): 99.07% free of major/critical incidents, 95.76% free of any incident; outage time 6 h 55 min, incident time 31 h 31 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2025](https://rewindex.com/company/surveymonkey/2025/04.md) · Next: [June 2025](https://rewindex.com/company/surveymonkey/2025/06.md) · [All months](https://rewindex.com/company/surveymonkey/reports.md) · [SurveyMonkey](https://rewindex.com/company/surveymonkey.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Error when accessing the Collect page](https://rewindex.com/company/surveymonkey/incidents/1cbmrzph9fyj.md) | major | 2025-05-14 15:38 UTC | 2025-05-14 15:54 UTC | 16 min | resolved |
| [Some users on Enterprise teams cannot edit surveys](https://rewindex.com/company/surveymonkey/incidents/z8kslvj4ttjw.md) | major | 2025-05-28 01:16 UTC | 2025-05-28 06:50 UTC | 5.6 h | resolved |
| [SurveyMonkey Reward users cannot redeem their rewards](https://rewindex.com/company/surveymonkey/incidents/d3svsms0ktxh.md) | major | 2025-05-30 06:04 UTC | 2025-05-30 07:09 UTC | 1.1 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Chart issues on Summary Data PDF exports from Analyze Results](https://rewindex.com/company/surveymonkey/incidents/8zf0dkt2r7sj.md) | none | 2025-05-05 13:00 UTC | 2025-05-05 13:00 UTC | 0 min | resolved |
| [New Users on Basic Plans cannot buy responses and checkout for MaxDiff Solution Surveys](https://rewindex.com/company/surveymonkey/incidents/vpw73x3lkmq4.md) | minor | 2025-05-14 12:15 UTC | 2025-05-15 13:07 UTC | 25 h | resolved |
| [Error when accessing the Collect page](https://rewindex.com/company/surveymonkey/incidents/1cbmrzph9fyj.md) | major | 2025-05-14 15:38 UTC | 2025-05-14 15:54 UTC | 16 min | resolved |
| [Some users on Enterprise teams cannot edit surveys](https://rewindex.com/company/surveymonkey/incidents/z8kslvj4ttjw.md) | major | 2025-05-28 01:16 UTC | 2025-05-28 06:50 UTC | 5.6 h | resolved |
| [SurveyMonkey Reward users cannot redeem their rewards](https://rewindex.com/company/surveymonkey/incidents/d3svsms0ktxh.md) | major | 2025-05-30 06:04 UTC | 2025-05-30 07:09 UTC | 1.1 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled maintenance - Multi-survey analysis page and dashboards](https://rewindex.com/company/surveymonkey/incidents/9khvrqb3z9n2.md) | maintenance | 2025-05-26 09:00 UTC | 2025-05-26 09:15 UTC | 15 min | resolved |

## Cite this

SurveyMonkey posted 5 status incidents in May 2025 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/surveymonkey/2025/05
- Citation: SurveyMonkey, “SurveyMonkey in May 2025” (2025-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/surveymonkey/2025/05 (CC BY 4.0).
- Markdown link: `[SurveyMonkey: SurveyMonkey in May 2025 (2025-05-01)](https://rewindex.com/company/surveymonkey/2025/05)`


---
Canonical: https://rewindex.com/company/surveymonkey/2025/05 · Markdown: https://rewindex.com/company/surveymonkey/2025/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:44:15.223Z