# SurveyMonkey in September 2024: incidents, uptime and changes

> SurveyMonkey in September 2024: 7 incidents on its status page (4 major or critical), 99.47% free of major or critical incidents (vendor-reported). From Rewindex’s archive of SurveyMonkey’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/surveymonkey/2024/09
Last updated: 2024-10-01T00:00:00Z

- Incidents posted: 7 (major/critical: 4) · Maintenance: 0
- By vendor impact label: major 4, minor 2, none 1
- Uptime (vendor-reported): 99.47% free of major/critical incidents, 96.38% free of any incident; outage time 3 h 46 min, incident time 26 h 3 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2024](https://rewindex.com/company/surveymonkey/2024/08.md) · Next: [October 2024](https://rewindex.com/company/surveymonkey/2024/10.md) · [All months](https://rewindex.com/company/surveymonkey/reports.md) · [SurveyMonkey](https://rewindex.com/company/surveymonkey.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Multiple services like the Analyze and Survey Taking experience down](https://rewindex.com/company/surveymonkey/incidents/hdfq3b5xs5xn.md) | major | 2024-09-06 16:02 UTC | 2024-09-06 17:55 UTC | 1.9 h | resolved |
| [SurveyMonkey Audience projects halted](https://rewindex.com/company/surveymonkey/incidents/rw6kkp4kjd77.md) | major | 2024-09-13 03:27 UTC | 2024-09-13 04:43 UTC | 1.3 h | resolved |
| [Error showing on https://fr.surveymonkey.com/](https://rewindex.com/company/surveymonkey/incidents/377jjgfxh427.md) | major | 2024-09-18 14:00 UTC | 2024-09-18 14:24 UTC | 24 min | resolved |
| [Issue with device verification](https://rewindex.com/company/surveymonkey/incidents/yk6bxqrsc5pb.md) | major | 2024-09-18 14:55 UTC | 2024-09-18 15:08 UTC | 13 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Audience Panel Impacted](https://rewindex.com/company/surveymonkey/incidents/59q1d67wln5w.md) | minor | 2024-09-04 20:43 UTC | 2024-09-05 18:00 UTC | 21 h | resolved |
| [Multiple services like the Analyze and Survey Taking experience down](https://rewindex.com/company/surveymonkey/incidents/hdfq3b5xs5xn.md) | major | 2024-09-06 16:02 UTC | 2024-09-06 17:55 UTC | 1.9 h | resolved |
| [SurveyMonkey Audience projects halted](https://rewindex.com/company/surveymonkey/incidents/rw6kkp4kjd77.md) | major | 2024-09-13 03:27 UTC | 2024-09-13 04:43 UTC | 1.3 h | resolved |
| [Error showing on https://fr.surveymonkey.com/](https://rewindex.com/company/surveymonkey/incidents/377jjgfxh427.md) | major | 2024-09-18 14:00 UTC | 2024-09-18 14:24 UTC | 24 min | resolved |
| [Issue with device verification](https://rewindex.com/company/surveymonkey/incidents/yk6bxqrsc5pb.md) | major | 2024-09-18 14:55 UTC | 2024-09-18 15:08 UTC | 13 min | resolved |
| [Resolved - 5xx errors when accessing Developer API](https://rewindex.com/company/surveymonkey/incidents/zrw4t0yy2qvg.md) | none | 2024-09-19 00:55 UTC | 2024-09-19 00:55 UTC | 0 min | resolved |
| [Design survey page unresponsive for surveys in some accounts](https://rewindex.com/company/surveymonkey/incidents/9nn1p56k0l8b.md) | minor | 2024-09-26 00:14 UTC | 2024-09-26 01:14 UTC | 1.0 h | resolved |

## Cite this

SurveyMonkey posted 7 status incidents in September 2024 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/surveymonkey/2024/09
- Citation: SurveyMonkey, “SurveyMonkey in September 2024” (2024-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/surveymonkey/2024/09 (CC BY 4.0).
- Markdown link: `[SurveyMonkey: SurveyMonkey in September 2024 (2024-09-01)](https://rewindex.com/company/surveymonkey/2024/09)`


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Canonical: https://rewindex.com/company/surveymonkey/2024/09 · Markdown: https://rewindex.com/company/surveymonkey/2024/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:29:01.254Z