# SurveyMonkey in August 2021: incidents, uptime and changes

> SurveyMonkey in August 2021: 4 incidents on its status page (2 major or critical), 99.88% free of major or critical incidents (vendor-reported). From Rewindex’s archive of SurveyMonkey’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/surveymonkey/2021/08
Last updated: 2021-09-01T00:00:00Z

- Incidents posted: 4 (major/critical: 2) · Maintenance: 0
- By vendor impact label: critical 1, major 1, minor 2
- Uptime (vendor-reported): 99.88% free of major/critical incidents, 98.15% free of any incident; outage time 50 min, incident time 13 h 44 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2021](https://rewindex.com/company/surveymonkey/2021/06.md) · Next: [September 2021](https://rewindex.com/company/surveymonkey/2021/09.md) · [All months](https://rewindex.com/company/surveymonkey/reports.md) · [SurveyMonkey](https://rewindex.com/company/surveymonkey.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [500 errors](https://rewindex.com/company/surveymonkey/incidents/ss5tx5h2tlvd.md) | critical | 2021-08-25 20:59 UTC | 2021-08-25 21:30 UTC | 31 min | resolved |
| [Issues with Analyze exports](https://rewindex.com/company/surveymonkey/incidents/08dg7s0tq183.md) | major | 2021-08-23 16:26 UTC | 2021-08-23 16:45 UTC | 19 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issues with Checkout page.](https://rewindex.com/company/surveymonkey/incidents/1d7dldh60j6w.md) | minor | 2021-08-04 14:17 UTC | 2021-08-04 15:55 UTC | 1.6 h | resolved |
| [Audience collector page functionality missing](https://rewindex.com/company/surveymonkey/incidents/5qq8fr19r77c.md) | minor | 2021-08-17 19:49 UTC | 2021-08-18 07:05 UTC | 11 h | resolved |
| [Issues with Analyze exports](https://rewindex.com/company/surveymonkey/incidents/08dg7s0tq183.md) | major | 2021-08-23 16:26 UTC | 2021-08-23 16:45 UTC | 19 min | resolved |
| [500 errors](https://rewindex.com/company/surveymonkey/incidents/ss5tx5h2tlvd.md) | critical | 2021-08-25 20:59 UTC | 2021-08-25 21:30 UTC | 31 min | resolved |

## Cite this

SurveyMonkey posted 4 status incidents in August 2021 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/surveymonkey/2021/08
- Citation: SurveyMonkey, “SurveyMonkey in August 2021” (2021-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/surveymonkey/2021/08 (CC BY 4.0).
- Markdown link: `[SurveyMonkey: SurveyMonkey in August 2021 (2021-08-01)](https://rewindex.com/company/surveymonkey/2021/08)`


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Canonical: https://rewindex.com/company/surveymonkey/2021/08 · Markdown: https://rewindex.com/company/surveymonkey/2021/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T12:51:33.365Z