# SurveyMonkey in May 2021: incidents, uptime and changes

> SurveyMonkey in May 2021: 4 incidents on its status page (2 major or critical), 99.93% free of major or critical incidents (vendor-reported). From Rewindex’s archive of SurveyMonkey’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/surveymonkey/2021/05
Last updated: 2021-06-01T00:00:00Z

- Incidents posted: 4 (major/critical: 2) · Maintenance: 0
- By vendor impact label: critical 2, minor 1, none 1
- Uptime (vendor-reported): 99.93% free of major/critical incidents, 99.89% free of any incident; outage time 27 min, incident time 46 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2021](https://rewindex.com/company/surveymonkey/2021/03.md) · Next: [June 2021](https://rewindex.com/company/surveymonkey/2021/06.md) · [All months](https://rewindex.com/company/surveymonkey/reports.md) · [SurveyMonkey](https://rewindex.com/company/surveymonkey.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Create page is not loading](https://rewindex.com/company/surveymonkey/incidents/hswf9wlr25mj.md) | critical | 2021-05-13 20:46 UTC | 2021-05-13 20:59 UTC | 13 min | resolved |
| [Survey pages are not loading](https://rewindex.com/company/surveymonkey/incidents/3jn02cl0mkbm.md) | critical | 2021-05-21 16:37 UTC | 2021-05-21 16:51 UTC | 14 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Create page is not loading](https://rewindex.com/company/surveymonkey/incidents/hswf9wlr25mj.md) | critical | 2021-05-13 20:46 UTC | 2021-05-13 20:59 UTC | 13 min | resolved |
| [Survey pages are not loading](https://rewindex.com/company/surveymonkey/incidents/3jn02cl0mkbm.md) | critical | 2021-05-21 16:37 UTC | 2021-05-21 16:51 UTC | 14 min | resolved |
| [Resolved - Error on survey preview page](https://rewindex.com/company/surveymonkey/incidents/bcp8vjy480z3.md) | none | 2021-05-25 22:10 UTC | 2021-05-25 22:10 UTC | 0 min | resolved |
| [Errors and slow loading of survey pages and preview page](https://rewindex.com/company/surveymonkey/incidents/96byz0gtyykh.md) | minor | 2021-05-26 19:24 UTC | 2021-05-26 19:43 UTC | 19 min | resolved |

## Cite this

SurveyMonkey posted 4 status incidents in May 2021 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/surveymonkey/2021/05
- Citation: SurveyMonkey, “SurveyMonkey in May 2021” (2021-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/surveymonkey/2021/05 (CC BY 4.0).
- Markdown link: `[SurveyMonkey: SurveyMonkey in May 2021 (2021-05-01)](https://rewindex.com/company/surveymonkey/2021/05)`


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Canonical: https://rewindex.com/company/surveymonkey/2021/05 · Markdown: https://rewindex.com/company/surveymonkey/2021/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:47:21.022Z