# SurveyMonkey in February 2021: incidents, uptime and changes

> SurveyMonkey in February 2021: 5 incidents on its status page (5 major or critical), 98.54% free of major or critical incidents (vendor-reported). From Rewindex’s archive of SurveyMonkey’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/surveymonkey/2021/02
Last updated: 2021-03-01T00:00:00Z

- Incidents posted: 5 (major/critical: 5) · Maintenance: 0
- By vendor impact label: critical 1, major 4
- Uptime (vendor-reported): 98.54% free of major/critical incidents, 98.54% free of any incident; outage time 9 h 45 min, incident time 9 h 45 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [January 2021](https://rewindex.com/company/surveymonkey/2021/01.md) · Next: [March 2021](https://rewindex.com/company/surveymonkey/2021/03.md) · [All months](https://rewindex.com/company/surveymonkey/reports.md) · [SurveyMonkey](https://rewindex.com/company/surveymonkey.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Email messages not sending](https://rewindex.com/company/surveymonkey/incidents/klhp89ww3z4s.md) | critical | 2021-02-02 22:05 UTC | 2021-02-03 04:40 UTC | 6.6 h | resolved |
| [Issues with several services.](https://rewindex.com/company/surveymonkey/incidents/rvgh1v7s5pw1.md) | major | 2021-02-01 20:15 UTC | 2021-02-01 20:34 UTC | 19 min | resolved |
| [RESOLVED - Seeing errors when trying to login to account and complete a survey](https://rewindex.com/company/surveymonkey/incidents/8pg58fh3tj0w.md) | major | 2021-02-02 18:38 UTC | 2021-02-02 19:30 UTC | 52 min | resolved |
| [Analyze page failing to load.](https://rewindex.com/company/surveymonkey/incidents/g6g5wt5qdhhp.md) | major | 2021-02-16 15:05 UTC | 2021-02-16 15:39 UTC | 34 min | resolved |
| [Analyze page is not loading](https://rewindex.com/company/surveymonkey/incidents/ggsgxstnhpx5.md) | major | 2021-02-16 18:11 UTC | 2021-02-16 19:36 UTC | 1.4 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issues with several services.](https://rewindex.com/company/surveymonkey/incidents/rvgh1v7s5pw1.md) | major | 2021-02-01 20:15 UTC | 2021-02-01 20:34 UTC | 19 min | resolved |
| [RESOLVED - Seeing errors when trying to login to account and complete a survey](https://rewindex.com/company/surveymonkey/incidents/8pg58fh3tj0w.md) | major | 2021-02-02 18:38 UTC | 2021-02-02 19:30 UTC | 52 min | resolved |
| [Email messages not sending](https://rewindex.com/company/surveymonkey/incidents/klhp89ww3z4s.md) | critical | 2021-02-02 22:05 UTC | 2021-02-03 04:40 UTC | 6.6 h | resolved |
| [Analyze page failing to load.](https://rewindex.com/company/surveymonkey/incidents/g6g5wt5qdhhp.md) | major | 2021-02-16 15:05 UTC | 2021-02-16 15:39 UTC | 34 min | resolved |
| [Analyze page is not loading](https://rewindex.com/company/surveymonkey/incidents/ggsgxstnhpx5.md) | major | 2021-02-16 18:11 UTC | 2021-02-16 19:36 UTC | 1.4 h | resolved |

## Cite this

SurveyMonkey posted 5 status incidents in February 2021 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/surveymonkey/2021/02
- Citation: SurveyMonkey, “SurveyMonkey in February 2021” (2021-02-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/surveymonkey/2021/02 (CC BY 4.0).
- Markdown link: `[SurveyMonkey: SurveyMonkey in February 2021 (2021-02-01)](https://rewindex.com/company/surveymonkey/2021/02)`


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Canonical: https://rewindex.com/company/surveymonkey/2021/02 · Markdown: https://rewindex.com/company/surveymonkey/2021/02.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:01:32.737Z