# Sumo Logic: Problem with Metrics Collection in Australia (AU)

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-02-13 09:53 UTC · Resolved: 2026-02-13 10:43 UTC · Duration: 51 min
- Updates: 3 · Affected components: Australia (AU) - Metrics Collection, Metrics Collection
- [Vendor status page: https://stspg.io/r5lqtxvtnbbq](https://stspg.io/r5lqtxvtnbbq)
- [Company: Sumo Logic](https://rewindex.com/company/sumo-logic.md)

## Summary

Sumo Logic reported a critical Metrics Collection incident in Australia (AU), causing latency in processing and displaying metrics data. It started at 2026-02-13 09:53 UTC and was resolved at 2026-02-13 10:43 UTC, lasting 50 min; a fix was implemented and normal operation restored. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-02-13 09:53 UTC: We are currently investigating reports of problems with Metrics Collection. The symptoms are: latency in processing and displaying metrics data. We will provide more information soon.
- **monitoring** 2026-02-13 10:37 UTC: We have implemented a fix for the issue affecting Metrics Collection. The symptoms are: latency in processing and displaying metrics data.  We are currently monitoring the results.
- **resolved** 2026-02-13 10:43 UTC: We are no longer seeing issues with Metrics Collection and normal operation has been restored at this time.

## Rewindex changes for this incident

- 2026-02-13 09:53 UTC: [Critical incident: Problem with Metrics Collection in Australia (AU)](https://rewindex.com/change/i1345907ec84188.md)


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Canonical: https://rewindex.com/company/sumo-logic/incidents/spzbwpbq7588 · Markdown: https://rewindex.com/company/sumo-logic/incidents/spzbwpbq7588.md · JSON: https://rewindex.com/api/v1/companies/sumo-logic/incidents/spzbwpbq7588 · Generated 2026-10-18T11:29:22.063Z