# Sumo Logic: Problem with Cloud SIEM Processing in Europe 1 (EU), North America 1 (US1), North America 2 (US2)

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-02 20:09 UTC · Resolved: 2026-09-03 03:15 UTC · Duration: 7.1 h
- Updates: 7 · Affected components: Cloud SIEM Processing, Europe 1 (EU) - Cloud SIEM Processing, Cloud SIEM Processing, North America 1 (US1) - Cloud SIEM Processing, Cloud SIEM Processing, North America 2 (US2) - Cloud SIEM Processing
- [Vendor status page: https://stspg.io/qj0mbqrzz1rd](https://stspg.io/qj0mbqrzz1rd)
- [Company: Sumo Logic](https://rewindex.com/company/sumo-logic.md)

## Timeline of updates

- **investigating** 2026-09-02 20:09 UTC: We are currently investigating reports of problems with Cloud SIEM Processing.  Users may experience delayed Signal Generation.  Alerts based on signals may not dispatch to the user.
- **investigating** 2026-09-02 20:14 UTC: We are continuing to investigate this issue.
- **investigating** 2026-09-02 20:36 UTC: We are continuing to investigate this issue.
- **identified** 2026-09-02 21:36 UTC: We have identified the source of the issue affecting Cloud SIEM Processing. Users may experience delayed Signals and Insights Generation.  Alerts based on signals may not dispatch to the user.
- **monitoring** 2026-09-02 23:41 UTC: We have implemented a fix for the issue affecting Cloud SIEM Processing. We are currently monitoring the results. Users may experience delayed Signals and Insights Generation. Alerts based on signals may not dispatch to the user.
- **monitoring** 2026-09-02 23:47 UTC: We are no longer seeing an issue with Cloud SIEM Processing in North America 2 (US2) and Europe 1 (EU). We are still actively monitoring the results on North America 1 (US1). Users may experience delayed Signals and Insights Generation. Alerts based on signals may not dispatch to the user.
- **resolved** 2026-09-03 03:15 UTC: We are no longer seeing issues with Cloud SIEM Processing and normal operation has been restored at this time.


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Canonical: https://rewindex.com/company/sumo-logic/incidents/qj3mmvnjsz65 · Markdown: https://rewindex.com/company/sumo-logic/incidents/qj3mmvnjsz65.md · JSON: https://rewindex.com/api/v1/companies/sumo-logic/incidents/qj3mmvnjsz65 · Generated 2026-10-18T11:40:54.942Z