# Sumo Logic: Problem with Data Indexing in North America 1 (US1)

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-22 08:33 UTC · Resolved: 2026-05-22 10:26 UTC · Duration: 1.9 h
- Updates: 2 · Affected components: Data Indexing, North America 1 (US1) - Data Indexing
- [Vendor status page: https://stspg.io/z4wks66254cj](https://stspg.io/z4wks66254cj)
- [Company: Sumo Logic](https://rewindex.com/company/sumo-logic.md)

## Summary

Sumo Logic reported a major Data Indexing degradation in North America 1 (US1), causing latency in processing and displaying log data. It started at 2026-05-22 08:33 UTC and was resolved at 2026-05-22 10:26 UTC, lasting 1 h 52 min; normal operation was restored. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-22 08:33 UTC: We are currently investigating reports of problems with Data Indexing. The symptoms are: latency in processing and displaying log data. We will provide more information soon. \[Identified\] - 9:15 UTC We have identified the source of the issue affecting Data Indexing. The symptoms are: latency in processing and displaying log data.  We are working on a fix for the problem.
- **resolved** 2026-05-22 10:26 UTC: We are no longer seeing issues with Data Indexing and normal operation has been restored at this time.

## Rewindex changes for this incident

- 2026-05-22 08:33 UTC: [Major incident: Problem with Data Indexing in North America 1 (US1)](https://rewindex.com/change/i4544582b1d5334.md)


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Canonical: https://rewindex.com/company/sumo-logic/incidents/4npy2tr09gc3 · Markdown: https://rewindex.com/company/sumo-logic/incidents/4npy2tr09gc3.md · JSON: https://rewindex.com/api/v1/companies/sumo-logic/incidents/4npy2tr09gc3 · Generated 2026-10-18T10:31:34.212Z