# Substack: Email analytics backup

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-04-30 13:31 UTC · Resolved: 2025-05-02 01:21 UTC · Duration: 36 h
- Updates: 5 · Affected components: Writer dashboards
- [Vendor status page: https://stspg.io/wcdgvvgh9whc](https://stspg.io/wcdgvvgh9whc)
- [Company: Substack](https://rewindex.com/company/substack.md)

## Timeline of updates

- **investigating** 2025-04-30 13:31 UTC: We are experiencing a delay in reader activity statistics relating to email deliveries/opens. Emails continue to send as normal, though their stats are currently delayed.
- **identified** 2025-04-30 14:21 UTC: We have identified the issue related to delayed statistics for email deliveries and opens. We are currently processing enqueued events and working toward full recovery.
- **identified** 2025-05-01 04:15 UTC: Our engineers are backfilling missing data from the impacted time period. We'll continue to update the incident as that process completes.
- **identified** 2025-05-01 23:47 UTC: At this time, email delivery statistics are accurate, but we're still in the process of backfilling email open statistics between Tuesday and Wednesday afternoon.
- **resolved** 2025-05-02 01:21 UTC: All email analytics should be up to date.


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Canonical: https://rewindex.com/company/substack/incidents/878n8nfcg4hn · Markdown: https://rewindex.com/company/substack/incidents/878n8nfcg4hn.md · JSON: https://rewindex.com/api/v1/companies/substack/incidents/878n8nfcg4hn · Generated 2026-10-18T11:26:08.875Z