# Substack: Increased error rates

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-08-13 19:24 UTC · Resolved: 2024-08-13 19:42 UTC · Duration: 18 min
- Updates: 4 · Affected components: Writer dashboards, Substack publications, Substack.com
- [Vendor status page: https://stspg.io/z9k07r203jth](https://stspg.io/z9k07r203jth)
- [Company: Substack](https://rewindex.com/company/substack.md)

## Summary

Substack reported critical increased error rates affecting Substack.com, Substack publications, and Writer dashboards, starting at 2024-08-13 19:24 UTC and resolved at 2024-08-13 19:42 UTC; the recorded duration was 17 min. Substack stated that a fix was implemented but did not specify the cause. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-08-13 19:24 UTC: We are investigating reports of increased error rates across Substack.
- **identified** 2024-08-13 19:27 UTC: We have resolved the issue and have fully recovered. We will continue to monitor.
- **monitoring** 2024-08-13 19:29 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2024-08-13 19:42 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-08-13 19:24 UTC: [Critical incident: Increased error rates](https://rewindex.com/change/i30b0e8df3a848a.md)


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Canonical: https://rewindex.com/company/substack/incidents/6xygzh2khszv · Markdown: https://rewindex.com/company/substack/incidents/6xygzh2khszv.md · JSON: https://rewindex.com/api/v1/companies/substack/incidents/6xygzh2khszv · Generated 2026-10-18T11:26:16.079Z