# Stytch: Missing or delayed SMS OTPs

> Stytch’s 10-22 16:00 UTC update clarified that missing or delayed SMS OTPs from its primary messaging provider affected VOIP phone numbers, rather than an unspecified subset. Its 10-22 18:15 UTC update still reports failover to the secondary provider and deliverability monitoring, but no longer desc

Canonical: https://rewindex.com/company/stytch/incidents/cmvjtpi4g00k71ms0l3d7zqcu
Last updated: 2026-10-22T21:23:20Z

- Impact (vendor’s label): unknown
- Status: resolved · edited after publishing
- Started: 2026-10-22 16:00 UTC · Resolved: 2026-10-22 18:29 UTC · Duration: 2.5 h
- Updates: 3 · Affected components: Message deliverability
- [Vendor status page: https://status.stytch.com/incident/cmvjtpi4g00k71ms0l3d7zqcu](https://status.stytch.com/incident/cmvjtpi4g00k71ms0l3d7zqcu)
- [Company: Stytch](https://rewindex.com/company/stytch.md)

## Summary

Stytch’s 10-22 16:00 UTC update clarified that missing or delayed SMS OTPs from its primary messaging provider affected VOIP phone numbers, rather than an unspecified subset. Its 10-22 18:15 UTC update still reports failover to the secondary provider and deliverability monitoring, but no longer describes the failover as manual. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-22 16:00 UTC _(edited after publishing)_: We are investigating missing or delayed SMS OTPs from our primary messaging provider to VOIP phone numbers..
- **monitoring** 2026-10-22 18:15 UTC _(edited after publishing)_: We've failed over to our secondary messaging provider and are monitoring deliverability rates..
- **resolved** 2026-10-22 18:29 UTC: This incident has been resolved..

## Rewindex changes for this incident

- 2026-10-22 18:23 UTC: [Incident updated: Missing or delayed SMS OTPs](https://rewindex.com/change/r29f3b7fc6a4800.md)
- 2026-10-22 18:33 UTC: [Incident updated: Missing or delayed SMS OTPs](https://rewindex.com/change/ra804936f0a40fa.md)
- 2026-10-22 21:23 UTC: [Incident silently edited: Missing or delayed SMS OTPs](https://rewindex.com/change/red8f790a1d2a4d.md)

## Cite this

Status incident (vendor impact label: unknown) posted by Stytch, started 2026-10-22 16:00 UTC, resolved after 2.5 h, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/stytch/incidents/cmvjtpi4g00k71ms0l3d7zqcu
- Citation: Stytch, “Missing or delayed SMS OTPs” (2026-10-22 16:00 UTC). Archived by Rewindex: https://rewindex.com/company/stytch/incidents/cmvjtpi4g00k71ms0l3d7zqcu (CC BY 4.0).
- Markdown link: `[Stytch: Missing or delayed SMS OTPs (2026-10-22)](https://rewindex.com/company/stytch/incidents/cmvjtpi4g00k71ms0l3d7zqcu)`


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Canonical: https://rewindex.com/company/stytch/incidents/cmvjtpi4g00k71ms0l3d7zqcu · Markdown: https://rewindex.com/company/stytch/incidents/cmvjtpi4g00k71ms0l3d7zqcu.md · JSON: https://rewindex.com/api/v1/companies/stytch/incidents/cmvjtpi4g00k71ms0l3d7zqcu · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T12:59:02.253Z