# Stripe: Request-a-call and chat support unavailable

> Stripe status incident “Request-a-call and chat support unavailable” on 2024-09-26: impact major (vendor’s label), 1.9 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/stripe/incidents/zhpf8bbpmzm7
Last updated: 2024-09-26T06:40:00Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-09-26 04:45 UTC · Resolved: 2024-09-26 06:40 UTC · Duration: 1.9 h
- Updates: 1
- [Vendor status page: https://www.stripestatus.com/incidents/zhpf8bbpmzm7](https://www.stripestatus.com/incidents/zhpf8bbpmzm7)
- [Company: Stripe](https://rewindex.com/company/stripe.md)

## Timeline of updates

- **resolved** 2024-09-26 06:40 UTC: From 03:30–06:21 UTC, we saw issues responding to support requests via phone call and chat. Requests to our other support channels were unaffected. This is now resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: major) posted by Stripe, started 2024-09-26 04:45 UTC, resolved after 1.9 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/stripe/incidents/zhpf8bbpmzm7
- Citation: Stripe, “Request-a-call and chat support unavailable” (2024-09-26 04:45 UTC). Archived by Rewindex: https://rewindex.com/company/stripe/incidents/zhpf8bbpmzm7 (CC BY 4.0).
- Markdown link: `[Stripe: Request-a-call and chat support unavailable (2024-09-26)](https://rewindex.com/company/stripe/incidents/zhpf8bbpmzm7)`


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Canonical: https://rewindex.com/company/stripe/incidents/zhpf8bbpmzm7 · Markdown: https://rewindex.com/company/stripe/incidents/zhpf8bbpmzm7.md · JSON: https://rewindex.com/api/v1/companies/stripe/incidents/zhpf8bbpmzm7 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:09:22.965Z