# Stripe: Disruption to phone and chat support channels

> Stripe status incident “Disruption to phone and chat support channels” on 2025-04-17: impact major (vendor’s label), 2.9 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/stripe/incidents/x9cbs9v2jkzx
Last updated: 2025-04-17T23:47:00Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-04-17 20:53 UTC · Resolved: 2025-04-17 23:47 UTC · Duration: 2.9 h
- Updates: 1
- [Vendor status page: https://www.stripestatus.com/incidents/x9cbs9v2jkzx](https://www.stripestatus.com/incidents/x9cbs9v2jkzx)
- [Company: Stripe](https://rewindex.com/company/stripe.md)

## Timeline of updates

- **resolved** 2025-04-17 23:47 UTC: Between 20:16–23:04 UTC, we experienced an issue with engaging Stripe's support teams by phone or chat. During the time of this issue, no other methods to engage Stripe support were affected. This is now resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: major) posted by Stripe, started 2025-04-17 20:53 UTC, resolved after 2.9 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/stripe/incidents/x9cbs9v2jkzx
- Citation: Stripe, “Disruption to phone and chat support channels” (2025-04-17 20:53 UTC). Archived by Rewindex: https://rewindex.com/company/stripe/incidents/x9cbs9v2jkzx (CC BY 4.0).
- Markdown link: `[Stripe: Disruption to phone and chat support channels (2025-04-17)](https://rewindex.com/company/stripe/incidents/x9cbs9v2jkzx)`


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Canonical: https://rewindex.com/company/stripe/incidents/x9cbs9v2jkzx · Markdown: https://rewindex.com/company/stripe/incidents/x9cbs9v2jkzx.md · JSON: https://rewindex.com/api/v1/companies/stripe/incidents/x9cbs9v2jkzx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:59:51.253Z