# Stripe: Some terminal devices appearing offline when they are actually online

> Stripe status incident “Some terminal devices appearing offline when they are actually online” on 2024-04-04: impact major (vendor’s label), 19 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/stripe/incidents/bvknnd2m6f37
Last updated: 2024-04-04T16:30:00Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-04-04 16:11 UTC · Resolved: 2024-04-04 16:30 UTC · Duration: 19 min
- Updates: 1
- [Vendor status page: https://www.stripestatus.com/incidents/bvknnd2m6f37](https://www.stripestatus.com/incidents/bvknnd2m6f37)
- [Company: Stripe](https://rewindex.com/company/stripe.md)

## Timeline of updates

- **resolved** 2024-04-04 16:30 UTC: From 21:29 UTC on April 3 through 16:15 UTC on April 4, we saw elevated rates of terminal devices showing as offline through the Stripe API and Dashboard, despite devices remaining online. This issue has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: major) posted by Stripe, started 2024-04-04 16:11 UTC, resolved after 19 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/stripe/incidents/bvknnd2m6f37
- Citation: Stripe, “Some terminal devices appearing offline when they are actually online” (2024-04-04 16:11 UTC). Archived by Rewindex: https://rewindex.com/company/stripe/incidents/bvknnd2m6f37 (CC BY 4.0).
- Markdown link: `[Stripe: Some terminal devices appearing offline when they are actually online (2024-04-04)](https://rewindex.com/company/stripe/incidents/bvknnd2m6f37)`


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Canonical: https://rewindex.com/company/stripe/incidents/bvknnd2m6f37 · Markdown: https://rewindex.com/company/stripe/incidents/bvknnd2m6f37.md · JSON: https://rewindex.com/api/v1/companies/stripe/incidents/bvknnd2m6f37 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:24:04.807Z