# Stripe: Live Support Channels Unavailable

> Stripe status incident “Live Support Channels Unavailable” on 2025-10-20: impact minor (vendor’s label), 8.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/stripe/incidents/1xgxrntrj7d7
Last updated: 2025-10-20T23:00:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-20 14:27 UTC · Resolved: 2025-10-20 23:00 UTC · Duration: 8.6 h
- Updates: 1
- [Vendor status page: https://www.stripestatus.com/incidents/1xgxrntrj7d7](https://www.stripestatus.com/incidents/1xgxrntrj7d7)
- [Company: Stripe](https://rewindex.com/company/stripe.md)

## Timeline of updates

- **resolved** 2025-10-20 23:00 UTC: From 07:45 to 22:32 UTC, we disabled live support channels as a result of a widespread outage external to Stripe. Our Email channels remained unaffected by this issue. The issue is now resolved and all channels are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Stripe, started 2025-10-20 14:27 UTC, resolved after 8.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/stripe/incidents/1xgxrntrj7d7
- Citation: Stripe, “Live Support Channels Unavailable” (2025-10-20 14:27 UTC). Archived by Rewindex: https://rewindex.com/company/stripe/incidents/1xgxrntrj7d7 (CC BY 4.0).
- Markdown link: `[Stripe: Live Support Channels Unavailable (2025-10-20)](https://rewindex.com/company/stripe/incidents/1xgxrntrj7d7)`


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Canonical: https://rewindex.com/company/stripe/incidents/1xgxrntrj7d7 · Markdown: https://rewindex.com/company/stripe/incidents/1xgxrntrj7d7.md · JSON: https://rewindex.com/api/v1/companies/stripe/incidents/1xgxrntrj7d7 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:01:13.732Z