# Strapi Cloud: Backups temporarily unavailable in the dashboard

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-09-03 12:16 UTC · Resolved: 2026-09-03 13:42 UTC · Duration: 1.4 h
- Updates: 2 · Affected components: cloud.strapi.io, API
- Vendor status page: n/a
- [Company: Strapi Cloud](https://rewindex.com/company/strapi-cloud.md)

## Summary

Strapi Cloud reported a critical outage of dashboard backup features starting 2026-09-03 12:16 UTC, lasting 1 h 26 min and resolving at 2026-09-03 13:42 UTC. A backup provider issue caused the unavailability; Strapi said backups were safe, nothing was deleted, and backups appeared as expected after resolution. _(machine-written, sol)_
## Timeline of updates

- **downtime** 2026-09-03 12:16 UTC: Backup related features are temporarily unavailable due to a backup provider issue. Your backups are safe and nothing has been deleted. We're working with the provider towards a resolution.
- **resolved** 2026-09-03 13:42 UTC: Incident resolved, backups now appear as expected.

## Rewindex changes for this incident

- 2026-09-03 12:16 UTC: [Critical incident: Backups temporarily unavailable in the dashboard](https://rewindex.com/change/ic0d202a16c69e2.md)


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Canonical: https://rewindex.com/company/strapi-cloud/incidents/1048805 · Markdown: https://rewindex.com/company/strapi-cloud/incidents/1048805.md · JSON: https://rewindex.com/api/v1/companies/strapi-cloud/incidents/1048805 · Generated 2026-10-18T10:25:07.236Z