# Stitch: Web application instability

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-09-06 20:37 UTC · Resolved: 2023-09-06 21:07 UTC · Duration: 30 min
- Updates: 3 · Affected components: app.stitchdata.com
- [Vendor status page: https://stspg.io/0v67d1yjblkl](https://stspg.io/0v67d1yjblkl)
- [Company: Stitch](https://rewindex.com/company/stitch.md)

## Summary

Stitch reported a major availability incident affecting app.stitchdata.com from 2023-09-06 20:37 UTC to 2023-09-06 21:07 UTC, lasting 30 min. The team implemented a workaround, then resolved the root cause and confirmed stable availability; extraction and loading processes were unaffected, and no data was lost. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-09-06 20:37 UTC: Our team is investigating an issue affecting availability of the web application. Note that this does not affect any extraction or loading processes.
- **identified** 2023-09-06 20:39 UTC: Our team has identified the cause of the degraded availability and have implemented a workaround while we address the root cause.
- **resolved** 2023-09-06 21:07 UTC: The root cause has been resolved and web application availability has remained stable during monitoring. Integrations encountered no disruption to extraction or loading processes, and no data has been lost as a result of this incident.

## Rewindex changes for this incident

- 2023-09-06 20:37 UTC: [Major incident: Web application instability](https://rewindex.com/change/i09ce50bf027b6b.md)


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Canonical: https://rewindex.com/company/stitch/incidents/zj37lqstbywn · Markdown: https://rewindex.com/company/stitch/incidents/zj37lqstbywn.md · JSON: https://rewindex.com/api/v1/companies/stitch/incidents/zj37lqstbywn · Generated 2026-10-18T09:55:40.685Z