# Stitch: Shopify API Errors

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-09-08 22:14 UTC · Resolved: 2023-09-11 15:14 UTC · Duration: 3 d
- Updates: 4
- [Vendor status page: https://stspg.io/r8rw1y346gcj](https://stspg.io/r8rw1y346gcj)
- [Company: Stitch](https://rewindex.com/company/stitch.md)

## Timeline of updates

- **investigating** 2023-09-08 22:14 UTC: Our Shopify integration is experiencing elevated error rates reaching the Shopify API. Our team is troubleshooting the issue and reaching out to Shopify for more information and to resolve the error as soon as possible
- **identified** 2023-09-09 00:21 UTC: We have identified the issue and waiting for partner to rectify/resolve the issue
- **monitoring** 2023-09-09 03:23 UTC: A work around has been provided for customers
- **resolved** 2023-09-11 15:14 UTC: This incident has been resolved


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Canonical: https://rewindex.com/company/stitch/incidents/y12ypn6sxjbs · Markdown: https://rewindex.com/company/stitch/incidents/y12ypn6sxjbs.md · JSON: https://rewindex.com/api/v1/companies/stitch/incidents/y12ypn6sxjbs · Generated 2026-10-18T09:46:03.359Z