# Stitch: Degraded Availability & Service

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-08-24 13:05 UTC · Resolved: 2020-08-24 18:10 UTC · Duration: 5.1 h
- Updates: 3 · Affected components: api.stitchdata.com, app.stitchdata.com
- [Vendor status page: http://stspg.io/pzj8qxnxqm8v](http://stspg.io/pzj8qxnxqm8v)
- [Company: Stitch](https://rewindex.com/company/stitch.md)

## Summary

Stitch reported a major partial billing-service outage affecting account access and functionality on api.stitchdata.com and app.stitchdata.com. It started at 2020-08-24 13:05 UTC and was resolved at 2020-08-24 18:10 UTC, lasting 5 h 4 min. The billing service released a fix, and Stitch reported functionality remained consistent after restoration. _(machine-written, sol)_
## Timeline of updates

- **identified** 2020-08-24 13:05 UTC: Our billing service is encountering a partial outage, affecting Stitch account access and functionality. We're monitoring the situation closely to evaluate any necessary action to expedite availability.
- **monitoring** 2020-08-24 15:36 UTC: Our billing service has released a fix for this issue and we're continuing to monitor availability to take mitigating steps as necessary.
- **resolved** 2020-08-24 18:10 UTC: Functionality has remained consistent and without issue since our billing service's performance was restored.

## Rewindex changes for this incident

- 2020-08-24 13:05 UTC: [Major incident: Degraded Availability & Service](https://rewindex.com/change/ic2d7fa231e02dc.md)


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Canonical: https://rewindex.com/company/stitch/incidents/wnyhdq4chfsq · Markdown: https://rewindex.com/company/stitch/incidents/wnyhdq4chfsq.md · JSON: https://rewindex.com/api/v1/companies/stitch/incidents/wnyhdq4chfsq · Generated 2026-10-18T09:58:36.458Z