# Stitch: Web Application Degradation

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-05-03 20:27 UTC · Resolved: 2021-05-03 21:37 UTC · Duration: 1.2 h
- Updates: 4 · Affected components: api.stitchdata.com, app.stitchdata.com
- [Vendor status page: https://stspg.io/qz9d65gksqfd](https://stspg.io/qz9d65gksqfd)
- [Company: Stitch](https://rewindex.com/company/stitch.md)

## Summary

Stitch reported major degradation affecting connection information in its user interface and API, starting 2021-05-03 20:27 UTC and lasting 1 h 10 min. A fix was deployed at 05-03 20:39 UTC; the incident was resolved at 2021-05-03 21:37 UTC after application and API functionality remained stable during monitoring. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2021-05-03 20:27 UTC: Our R&D team is investigating reports of errors displaying connection information within the Stitch user interface and via API. They are working to resolve the occurrences to restore normal functionality.
- **identified** 2021-05-03 20:32 UTC: Our R&D team has identified the root cause and are working to implement a fix.
- **monitoring** 2021-05-03 20:39 UTC: Our R&D team has deployed a fix and is monitoring services to verify that error rates remain at normal levels.
- **resolved** 2021-05-03 21:37 UTC: All application and API functionality have remained stable during the monitoring window.

## Rewindex changes for this incident

- 2021-05-03 20:27 UTC: [Major incident: Web Application Degradation](https://rewindex.com/change/ic0ab7734201d04.md)


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Canonical: https://rewindex.com/company/stitch/incidents/w6k3bf7yny0f · Markdown: https://rewindex.com/company/stitch/incidents/w6k3bf7yny0f.md · JSON: https://rewindex.com/api/v1/companies/stitch/incidents/w6k3bf7yny0f · Generated 2026-10-18T11:36:09.504Z