# Stitch: User login issue

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-11-03 17:24 UTC · Resolved: 2022-11-03 20:10 UTC · Duration: 2.8 h
- Updates: 5 · Affected components: app.stitchdata.com
- [Vendor status page: https://stspg.io/j45xw4yzzhh9](https://stspg.io/j45xw4yzzhh9)
- [Company: Stitch](https://rewindex.com/company/stitch.md)

## Summary

Stitch reported a major login outage affecting app.stitchdata.com from 2022-11-03 17:24 UTC to 2022-11-03 20:10 UTC, lasting 2 h 46 min. The issue was resolved; only web application logins were affected, while all other functions, including extractions and loads, remained operational. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2022-11-03 17:24 UTC: We have identified an issue where users are unable to log into their accounts. We are currently investigating.
- **investigating** 2022-11-03 17:47 UTC: We are continuing to investigate this issue.
- **identified** 2022-11-03 18:31 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2022-11-03 19:50 UTC: Access has been restored to users who were experiencing difficulty logging in. Root cause has been identified and will be resolved shortly.
- **resolved** 2022-11-03 20:10 UTC: The issue with logging into app.stitchdata.com has been resolved. Users should now be able to log into their accounts. This incident solely affected logins to the Stitch web application; all other functions remained operational including extractions and loads.

## Rewindex changes for this incident

- 2022-11-03 17:24 UTC: [Major incident: User login issue](https://rewindex.com/change/i072ceac4f9b75f.md)


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Canonical: https://rewindex.com/company/stitch/incidents/qwbgh5thn5t1 · Markdown: https://rewindex.com/company/stitch/incidents/qwbgh5thn5t1.md · JSON: https://rewindex.com/api/v1/companies/stitch/incidents/qwbgh5thn5t1 · Generated 2026-10-18T09:52:53.040Z