# Stitch: Some extraction jobs not starting

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-04-28 14:41 UTC · Resolved: 2022-04-28 22:12 UTC · Duration: 7.5 h
- Updates: 4 · Affected components: api.stitchdata.com, app.stitchdata.com
- [Vendor status page: https://stspg.io/w407h054rhlz](https://stspg.io/w407h054rhlz)
- [Company: Stitch](https://rewindex.com/company/stitch.md)

## Summary

Some Stitch extraction jobs failed to start at their scheduled time, affecting api.stitchdata.com and app.stitchdata.com. The vendor rated the incident major; it ran from 2022-04-28 14:41 UTC to 2022-04-28 22:12 UTC, lasting 7 h 31 min. A fix was implemented at 18:04 UTC, and the incident was subsequently resolved. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2022-04-28 14:41 UTC: Some extraction jobs are failing to start at the scheduled time. We are investigating the issue.
- **identified** 2022-04-28 15:26 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2022-04-28 18:04 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2022-04-28 22:12 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2022-04-28 14:41 UTC: [Major incident: Some extraction jobs not starting](https://rewindex.com/change/i545389948e23b6.md)


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Canonical: https://rewindex.com/company/stitch/incidents/phssnmrs1yf6 · Markdown: https://rewindex.com/company/stitch/incidents/phssnmrs1yf6.md · JSON: https://rewindex.com/api/v1/companies/stitch/incidents/phssnmrs1yf6 · Generated 2026-10-18T11:32:15.533Z