# Stitch: Facebook Ads Authentication Issue

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-02-06 12:54 UTC · Resolved: 2020-02-06 16:12 UTC · Duration: 3.3 h
- Updates: 3 · Affected components: api.stitchdata.com, app.stitchdata.com
- [Vendor status page: http://stspg.io/jwpmyyj6x0ff](http://stspg.io/jwpmyyj6x0ff)
- [Company: Stitch](https://rewindex.com/company/stitch.md)

## Timeline of updates

- **investigating** 2020-02-06 12:54 UTC: Users are reporting an error from Facebook Ads during authentication processes that indicate the source ad account cannot be located, which is preventing extraction from occurring. Our engineering team is investigating this behavior.
- **monitoring** 2020-02-06 15:15 UTC: Facebook's team is reporting a partial outage that results in the behavior exhibited by our integrations that can be viewed here: https://developers.facebook.com/status/issues/470651240279373/ They've deployed a fix and our team is continuing to monitor the situation as extractions resume normal functionality.
- **resolved** 2020-02-06 16:12 UTC: Facebook Ads integrations have returned to normal functionality.


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Canonical: https://rewindex.com/company/stitch/incidents/6w7flsn2zy90 · Markdown: https://rewindex.com/company/stitch/incidents/6w7flsn2zy90.md · JSON: https://rewindex.com/api/v1/companies/stitch/incidents/6w7flsn2zy90 · Generated 2026-10-18T10:38:56.625Z