# Stitch: User login issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-12-01 09:34 UTC · Resolved: 2022-12-01 15:54 UTC · Duration: 6.3 h
- Updates: 3 · Affected components: app.stitchdata.com
- [Vendor status page: https://stspg.io/63zl9p2hxsz5](https://stspg.io/63zl9p2hxsz5)
- [Company: Stitch](https://rewindex.com/company/stitch.md)

## Summary

Stitch reported a major incident preventing users from logging into app.stitchdata.com, starting at 2022-12-01 09:34 UTC and resolved at 2022-12-01 15:54 UTC after 6 h 20 min. Fixes were implemented by 14:30 UTC, with possible lingering issues monitored until resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2022-12-01 09:34 UTC: We have identified an issue where users are unable to log into their accounts. We are currently investigating.
- **monitoring** 2022-12-01 14:30 UTC: The issue has been identified and fixes have been implemented.  There may still be lingering issues but we are actively monitoring.
- **resolved** 2022-12-01 15:54 UTC: There should no longer be issues with logging into the app.

## Rewindex changes for this incident

- 2022-12-01 09:34 UTC: [Major incident: User login issues](https://rewindex.com/change/i42b47ca35a2712.md)


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Canonical: https://rewindex.com/company/stitch/incidents/4hjcfyxh6rkw · Markdown: https://rewindex.com/company/stitch/incidents/4hjcfyxh6rkw.md · JSON: https://rewindex.com/api/v1/companies/stitch/incidents/4hjcfyxh6rkw · Generated 2026-10-18T11:45:46.709Z