# Stitch: Google Analytics Extraction Errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-07-20 13:32 UTC · Resolved: 2021-07-20 17:33 UTC · Duration: 4.0 h
- Updates: 3 · Affected components: app.stitchdata.com
- [Vendor status page: https://stspg.io/v10y2vsp86fj](https://stspg.io/v10y2vsp86fj)
- [Company: Stitch](https://rewindex.com/company/stitch.md)

## Summary

Stitch reported a major Google Analytics outage from 2021-07-20 13:32 UTC to 2021-07-20 17:33 UTC (4 h 1 min), blocking new integrations and extractions. A Google API asset returned 404 errors; Stitch released an integration update to mitigate retrieval failures, then confirmed extraction and configuration success rates were normal and stable. _(machine-written, sol)_
## Timeline of updates

- **identified** 2021-07-20 13:32 UTC: Our R&D team has identified that an asset retrieved from Google's API that is used for metric and dimension identification and compatibility has been resulting in a 404 response page. They're currently evaluating potential local resolutions until a time at which API calls to Google return the asset successfully. Until resolved, this error will prevent the creation of new Google Analytics integrations and extraction for existing Google Analytics integrations. Configurations and stored bookmarks for existing Google Analytics integrations are unaffected.
- **monitoring** 2021-07-20 15:30 UTC: We've released an update to our Google Analytics integration to mitigate failure scenarios when retrieving metric and dimension compatibility information from Google. Attempts to set up new Google Analytics integrations and extractions from existing Google Analytics integrations are no longer impacted by this issue, and we're continuing to monitor success rates.
- **resolved** 2021-07-20 17:33 UTC: Success rates for Google Analytics extractions and configurations have returned to normal and remained stable.

## Rewindex changes for this incident

- 2021-07-20 13:32 UTC: [Major incident: Google Analytics Extraction Errors](https://rewindex.com/change/i7774e44a0e3c30.md)


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Canonical: https://rewindex.com/company/stitch/incidents/2s7jcfwfh9sk · Markdown: https://rewindex.com/company/stitch/incidents/2s7jcfwfh9sk.md · JSON: https://rewindex.com/api/v1/companies/stitch/incidents/2s7jcfwfh9sk · Generated 2026-10-18T09:40:47.838Z