# Stitch: Web Application Degradation

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-04-28 15:52 UTC · Resolved: 2021-04-28 21:32 UTC · Duration: 5.7 h
- Updates: 5 · Affected components: api.stitchdata.com, app.stitchdata.com
- [Vendor status page: https://stspg.io/dgwmxcc03k07](https://stspg.io/dgwmxcc03k07)
- [Company: Stitch](https://rewindex.com/company/stitch.md)

## Summary

Stitch reported a major degradation affecting UI access, extraction scheduling and performance, loading performance, and API availability from 2021-04-28 15:52 UTC to 2021-04-28 21:32 UTC (5 h 40 min). Initial errors appeared linked to a spike in internal database errors; a fix was deployed at 17:10 UTC, with services remaining stable through monitoring. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2021-04-28 15:52 UTC: Our R&D team is investigating reports of delays while loading the Stitch application and errors while the application fetches account information, which appear to stem from a spike in internal database errors. They are working to resolve the occurrences to restore normal functionality.
- **investigating** 2021-04-28 16:10 UTC: Our R&D team is continuing to investigate the cause and scope of this issue. Thus far we have identified it as impacting the user interface, the scheduling and performance of extraction jobs, the performance of loading jobs, and API availability.
- **identified** 2021-04-28 16:47 UTC: Our R&D team has identified a potential root cause and are working to implement a fix.
- **monitoring** 2021-04-28 17:10 UTC: Our R&D team has deployed a fix and is monitoring services to verify that error rates remain at normal levels.
- **resolved** 2021-04-28 21:32 UTC: Application functionality including user interface access, extraction schedules and performance, loading performance, and API availability have remained stable during the monitoring window.

## Rewindex changes for this incident

- 2021-04-28 15:52 UTC: [Major incident: Web Application Degradation](https://rewindex.com/change/ie986aa5015573f.md)


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Canonical: https://rewindex.com/company/stitch/incidents/0f8sb2qcp645 · Markdown: https://rewindex.com/company/stitch/incidents/0f8sb2qcp645.md · JSON: https://rewindex.com/api/v1/companies/stitch/incidents/0f8sb2qcp645 · Generated 2026-10-18T12:34:28.580Z