# Statuspage: Statuspage API Access Issues

- Impact (vendor’s label): major
- Status: postmortem
- Started: 2026-02-02 10:56 UTC · Resolved: 2026-02-02 16:40 UTC · Duration: 5.7 h
- Updates: 4 · Affected components: Authenticated API, Management - Authenticated API
- [Vendor status page: http://mstspg.co/67r97kfzm2j1](http://mstspg.co/67r97kfzm2j1)
- [Company: Statuspage](https://rewindex.com/company/statuspage.md)

## Summary

Statuspage reported a major API incident starting 2026-02-02 10:56 UTC, lasting 5 h 44 min until resolution at 2026-02-02 16:40 UTC. A planned old-key cleanup unintentionally disabled new keys, causing authorization errors in some customers’ API integrations; UI and core functions remained available. Customers could generate replacement keys; Statuspage restored affected keys from a point-in-time database backup. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-02-02 10:56 UTC: Customers may be experiencing issues accessing Statuspage via the API due to the deprecation of existing keys. Our team is actively working on the fix and will provide an update soon. In the meantime, as a workaround, please generate new credentials with a Statuspage API key and update your integrations accordingly.
- **monitoring** 2026-02-02 15:47 UTC: We have started rolling out a fix and are currently monitoring its impact. We’ll share an update as soon as the issue has been fully resolved.
- **resolved** 2026-02-02 16:40 UTC: The incident has been resolved.
- **postmortem** 2026-03-11 03:53 UTC: On 2 February 2026 between 08:52 and 16:40 UTC, some Statuspage customers’ API-based integrations started failing with authorization errors when a planned cleanup of old API keys unintentionally disabled new keys as well. Statuspage UI and core product functions remained available. We provided a workaround by creating new API keys and then fully restored affected keys from a point‑in‑time database backup. We are implementing safeguards around bulk key operations, improved detection of abnormal API error rates, and stronger operational checks for similar maintenance activities to reduce the likelihood and duration of similar incidents in the future.

## Rewindex changes for this incident

- 2026-02-02 10:56 UTC: [Major incident: Statuspage API Access Issues](https://rewindex.com/change/i4902ce19b06364.md)


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Canonical: https://rewindex.com/company/statuspage/incidents/ctw5xv6t643h · Markdown: https://rewindex.com/company/statuspage/incidents/ctw5xv6t643h.md · JSON: https://rewindex.com/api/v1/companies/statuspage/incidents/ctw5xv6t643h · Generated 2026-10-18T11:42:45.131Z