# Statsig: Client SDK Initialization SR Dip in EU-West

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-07-04 19:25 UTC · Resolved: 2025-07-04 19:28 UTC · Duration: 3 min
- Updates: 2 · Affected components: Config Delivery API - Europe West 1, Europe West 1
- [Vendor status page: https://stspg.io/yrkg8srwlh9b](https://stspg.io/yrkg8srwlh9b)
- [Company: Statsig](https://rewindex.com/company/statsig.md)

## Summary

Statsig reported a major incident involving elevated 5xx errors during client SDK initialization in EU-West, affecting Config Delivery API - Europe West 1. It started at 2025-07-04 19:25 UTC and was mitigated and resolved at 2025-07-04 19:28 UTC, lasting 3 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-07-04 19:25 UTC: \*\*07/04/2025 12:28 PDT Mitigated\*\*: We have mitigated the elevated 5xx error rates for client SDK initialization in the EU-West region. \*\*07/04/2025 12:25 PDT Investigating\*\*: Started observing elevated 5xx error rates for client SDK initialization in the EU-West region.
- **resolved** 2025-07-04 19:28 UTC: Resolved.

## Rewindex changes for this incident

- 2025-07-04 19:25 UTC: [Major incident: Client SDK Initialization SR Dip in EU-West](https://rewindex.com/change/if23f5c6d348dd3.md)


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Canonical: https://rewindex.com/company/statsig/incidents/zrp2nlr2rqvp · Markdown: https://rewindex.com/company/statsig/incidents/zrp2nlr2rqvp.md · JSON: https://rewindex.com/api/v1/companies/statsig/incidents/zrp2nlr2rqvp · Generated 2026-10-18T09:41:17.068Z