# Starburst: API logins with client credentials are intermittently failing with a 403 access-denied error

> Starburst status incident “API logins with client credentials are intermittently failing with a 403 access-denied error” on 2026-10-28: impact none (vendor’s label), 0 min, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/starburst/incidents/j6pw9zyjnp3s
Last updated: 2026-10-28T07:01:09Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-10-28 07:01 UTC · Resolved: 2026-10-28 07:01 UTC · Duration: 0 min
- Updates: 4
- [Vendor status page: https://status.galaxy.starburst.io/incidents/j6pw9zyjnp3s](https://status.galaxy.starburst.io/incidents/j6pw9zyjnp3s)
- [Company: Starburst](https://rewindex.com/company/starburst.md)

## Timeline of updates

- **investigating** 2026-10-28 06:08 UTC: Since 04:04 UTC, some API logins to Starburst Galaxy that use client credentials (API clients and service accounts with a client ID and secret) are intermittently failing with a 403 access-denied error. Browser and username/password logins, including JDBC and CLI, are not affected. Retrying the request usually succeeds. We have identified the cause and are working on a fix. Next update in 30 minutes.
- **investigating** 2026-10-28 06:41 UTC: We are continuing to investigate this issue.
- **monitoring** 2026-10-28 06:41 UTC: Fix has been applied, we are monitoring
- **resolved** 2026-10-28 07:01 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: none) posted by Starburst, started 2026-10-28 07:01 UTC, resolved after 0 min, 4 update(s).

- Canonical URL: https://rewindex.com/company/starburst/incidents/j6pw9zyjnp3s
- Citation: Starburst, “API logins with client credentials are intermittently failing with a 403 access-denied error” (2026-10-28 07:01 UTC). Archived by Rewindex: https://rewindex.com/company/starburst/incidents/j6pw9zyjnp3s (CC BY 4.0).
- Markdown link: `[Starburst: API logins with client credentials are intermittently failing with a 403 access-denied error (2026-10-28)](https://rewindex.com/company/starburst/incidents/j6pw9zyjnp3s)`


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Canonical: https://rewindex.com/company/starburst/incidents/j6pw9zyjnp3s · Markdown: https://rewindex.com/company/starburst/incidents/j6pw9zyjnp3s.md · JSON: https://rewindex.com/api/v1/companies/starburst/incidents/j6pw9zyjnp3s · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:34:55.690Z