# Starburst: Slow logins and query failures for some Galaxy clusters

> Starburst status incident “Slow logins and query failures for some Galaxy clusters” on 2026-10-13: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/starburst/incidents/8206ss1269kp
Last updated: 2026-10-13T05:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-10-13 05:00 UTC · Resolved: 2026-10-13 05:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.galaxy.starburst.io/incidents/8206ss1269kp](https://status.galaxy.starburst.io/incidents/8206ss1269kp)
- [Company: Starburst](https://rewindex.com/company/starburst.md)

## Timeline of updates

- **resolved** 2026-10-13 05:00 UTC: Between 03:20 and 07:20 UTC on October 13, 2026, some Starburst Galaxy users experienced degraded performance when connecting to their clusters. Password-based and token-based logins from Trino clients were very slow. Some queries failed with server errors (HTTP 500/504) while waiting for authentication. Logins through SSO and existing Galaxy UI sessions were largely unaffected. The cause was a slow response from an external dependency used during password-based authentication. The slow responses tied up our authentication service, and it could not keep up with incoming requests. We deployed a fix that restored normal login performance at 07:20 UTC. A permanent fix with additional safeguards was released later the same day and has been running without issue. No action is required from customers. We apologize for the inconvenience.

## Cite this

Status incident (vendor impact label: none) posted by Starburst, started 2026-10-13 05:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/starburst/incidents/8206ss1269kp
- Citation: Starburst, “Slow logins and query failures for some Galaxy clusters” (2026-10-13 05:00 UTC). Archived by Rewindex: https://rewindex.com/company/starburst/incidents/8206ss1269kp (CC BY 4.0).
- Markdown link: `[Starburst: Slow logins and query failures for some Galaxy clusters (2026-10-13)](https://rewindex.com/company/starburst/incidents/8206ss1269kp)`


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Canonical: https://rewindex.com/company/starburst/incidents/8206ss1269kp · Markdown: https://rewindex.com/company/starburst/incidents/8206ss1269kp.md · JSON: https://rewindex.com/api/v1/companies/starburst/incidents/8206ss1269kp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:10:31.989Z