# Squarespace: Acuity Scheduling Service Disruption

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-02 14:55 UTC · Resolved: 2025-09-02 15:07 UTC · Duration: 11 min
- Updates: 3 · Affected components: Acuity Scheduling
- [Vendor status page: https://stspg.io/b9xgybqd360p](https://stspg.io/b9xgybqd360p)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)

## Summary

Acuity Scheduling experienced a service disruption rated major by Squarespace, starting 2025-09-02 14:55 UTC and resolved at 2025-09-02 15:07 UTC; the recorded duration was 11 min. A fix was implemented at 14:58 UTC, but no cause or fix details were stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-09-02 14:55 UTC: We are currently experiencing a service disruption with Acuity Scheduling. Our Engineering team is working to identify the root cause and implement a solution.   We will provide an update as soon as possible.
- **monitoring** 2025-09-02 14:58 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-09-02 15:07 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-09-02 14:55 UTC: [Major incident: Acuity Scheduling Service Disruption](https://rewindex.com/change/ic5f4789ec71e88.md)


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Canonical: https://rewindex.com/company/squarespace/incidents/vgzv7gx8w4db · Markdown: https://rewindex.com/company/squarespace/incidents/vgzv7gx8w4db.md · JSON: https://rewindex.com/api/v1/companies/squarespace/incidents/vgzv7gx8w4db · Generated 2026-10-18T12:22:50.096Z