# Squarespace: Acuity Scheduling / Acuity doesn't load for some users

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-24 11:12 UTC · Resolved: 2025-09-24 13:36 UTC · Duration: 2.4 h
- Updates: 4
- [Vendor status page: https://stspg.io/mmr79wrps2f2](https://stspg.io/mmr79wrps2f2)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)

## Timeline of updates

- **investigating** 2025-09-24 11:12 UTC: We are currently investigating the issue.
- **investigating** 2025-09-24 11:37 UTC: We are continuing to investigate the issue.
- **monitoring** 2025-09-24 13:34 UTC: The issue appears isolated to a small set of users located in geographic regions affected by network outages.
- **resolved** 2025-09-24 13:36 UTC: The issue appears isolated to a small set of users located in geographic regions affected by network outages.


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Canonical: https://rewindex.com/company/squarespace/incidents/sqw4fzmjb2yp · Markdown: https://rewindex.com/company/squarespace/incidents/sqw4fzmjb2yp.md · JSON: https://rewindex.com/api/v1/companies/squarespace/incidents/sqw4fzmjb2yp · Generated 2026-10-18T13:25:49.245Z