# Squarespace: Acuity Scheduling / Client Scheduling Page showing "SORRY" error

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-09 15:26 UTC · Resolved: 2026-09-08 15:28 UTC · Duration: -1439 min
- Updates: 1
- [Vendor status page: https://stspg.io/x9x9gptdvr9f](https://stspg.io/x9x9gptdvr9f)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)

## Summary

Some Acuity Scheduling customers saw a "SORRY" error when accessing their Client Scheduling Page; Squarespace rated the incident major. It was marked resolved, with a recorded start of 2026-09-09 15:26 UTC and resolution of 2026-09-08 15:28 UTC; the timestamps conflict, and duration is unknown. _(machine-written, sol)_
## Timeline of updates

- **resolved** 2026-09-08 15:28 UTC: Some customers are seeing a "SORRY" page when accessing their Client Scheduling Page.

## Rewindex changes for this incident

- 2026-09-09 15:26 UTC: [Major incident: Acuity Scheduling / Client Scheduling Page showing "SORRY" error](https://rewindex.com/change/i3f5d5c2dd12375.md)


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Canonical: https://rewindex.com/company/squarespace/incidents/q2r6jc35q7bf · Markdown: https://rewindex.com/company/squarespace/incidents/q2r6jc35q7bf.md · JSON: https://rewindex.com/api/v1/companies/squarespace/incidents/q2r6jc35q7bf · Generated 2026-10-18T12:21:34.832Z