# Squarespace: Acuity Scheduling / Webhook delivery delay

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-02-11 14:08 UTC · Resolved: 2026-02-11 15:57 UTC · Duration: 1.8 h
- Updates: 3
- [Vendor status page: https://stspg.io/0m0v5yz6wy38](https://stspg.io/0m0v5yz6wy38)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)

## Summary

Squarespace reported a major Acuity Scheduling webhook delivery delay from 2026-02-11 14:08 UTC to 2026-02-11 15:57 UTC, lasting 1 h 49 min. Customers relying on webhooks faced delayed delivery; Squarespace said it identified the cause and resolved the issue but did not disclose the cause or fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-02-11 14:08 UTC: We are currently investigating a delay in webhook delivery.
- **identified** 2026-02-11 14:44 UTC: We have identified the cause of the webhook delivery delay, and are working toward a solution.
- **resolved** 2026-02-11 15:57 UTC: The issue with delayed webhook delivery has been resolved.

## Rewindex changes for this incident

- 2026-02-11 14:08 UTC: [Major incident: Acuity Scheduling / Webhook delivery delay](https://rewindex.com/change/id1b688434bb96e.md)


---
Canonical: https://rewindex.com/company/squarespace/incidents/pljhhyxcnt0z · Markdown: https://rewindex.com/company/squarespace/incidents/pljhhyxcnt0z.md · JSON: https://rewindex.com/api/v1/companies/squarespace/incidents/pljhhyxcnt0z · Generated 2026-10-18T11:37:16.647Z