# Squarespace: Related products not loading on product detail pages

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-12-09 04:01 UTC · Resolved: 2025-12-09 05:32 UTC · Duration: 1.5 h
- Updates: 6 · Affected components: Commerce
- [Vendor status page: https://stspg.io/dkmcfrvwz86h](https://stspg.io/dkmcfrvwz86h)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)

## Timeline of updates

- **investigating** 2025-12-09 04:01 UTC: We are currently investigating reports of related products not loading on product detail pages.
- **investigating** 2025-12-09 04:22 UTC: We are currently investigating reports of related products not loading on product detail pages.
- **identified** 2025-12-09 04:35 UTC: We've identified the cause and the team is working on a resolution.
- **identified** 2025-12-09 04:58 UTC: We are continuing to work on a fix for this issue.
- **identified** 2025-12-09 05:20 UTC: We are continuing to work on a fix for this issue.
- **resolved** 2025-12-09 05:32 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/squarespace/incidents/n81gzh5r0j3x · Markdown: https://rewindex.com/company/squarespace/incidents/n81gzh5r0j3x.md · JSON: https://rewindex.com/api/v1/companies/squarespace/incidents/n81gzh5r0j3x · Generated 2026-10-18T12:35:53.479Z