# Squarespace: Unable to create new sites and purchase or modify non-website subscriptions

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-04-28 10:17 UTC · Resolved: 2026-04-28 11:48 UTC · Duration: 1.5 h
- Updates: 4 · Affected components: Site Editing
- [Vendor status page: https://stspg.io/k9g86rq8kjh1](https://stspg.io/k9g86rq8kjh1)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)

## Summary

Squarespace reported a critical Site Editing outage affecting new website creation, domain registration, and purchasing or modifying non-website subscriptions. It started at 2026-04-28 10:17 UTC and was resolved at 2026-04-28 11:48 UTC, lasting 1 h 30 min. Squarespace implemented a fix but did not state a cause. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-04-28 10:17 UTC: This might include: - Not being able to create a new website using template store / blank template. - Not being able to register a new domain name.  - Not being able to purchase or modify subscriptions.
- **identified** 2026-04-28 11:31 UTC: The issue has been identified and a fix has been implemented.
- **monitoring** 2026-04-28 11:43 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-04-28 11:48 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-04-28 10:17 UTC: [Critical incident: Unable to create new sites and purchase or modify non-website subscriptions](https://rewindex.com/change/i9a52f16a6f9117.md)


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Canonical: https://rewindex.com/company/squarespace/incidents/7z3vhb1bg478 · Markdown: https://rewindex.com/company/squarespace/incidents/7z3vhb1bg478.md · JSON: https://rewindex.com/api/v1/companies/squarespace/incidents/7z3vhb1bg478 · Generated 2026-10-18T11:37:13.278Z