# Squarespace: Acuity loading

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-01 03:02 UTC · Resolved: 2025-10-01 04:14 UTC · Duration: 1.2 h
- Updates: 5 · Affected components: Acuity Scheduling
- [Vendor status page: https://stspg.io/66j528c8h9kf](https://stspg.io/66j528c8h9kf)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)

## Summary

Acuity Scheduling experienced loading issues rated major by Squarespace, starting at 2025-10-01 03:02 UTC and resolving at 2025-10-01 04:14 UTC after 1 h 12 min. A fix was implemented at 03:35 UTC, followed by monitoring. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-10-01 03:02 UTC: We're investigating issues with Acuity Scheduling loading.
- **investigating** 2025-10-01 03:23 UTC: We’re continuing to investigate this issue
- **monitoring** 2025-10-01 03:35 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2025-10-01 04:14 UTC: This issue has been resolved.
- **resolved** 2025-10-01 04:14 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-01 03:02 UTC: [Major incident: Acuity loading](https://rewindex.com/change/idb7a158aa439ac.md)


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Canonical: https://rewindex.com/company/squarespace/incidents/66x58dphns10 · Markdown: https://rewindex.com/company/squarespace/incidents/66x58dphns10.md · JSON: https://rewindex.com/api/v1/companies/squarespace/incidents/66x58dphns10 · Generated 2026-10-18T12:20:21.326Z