# Sprout Social: Cloudflare Issue

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-18 13:31 UTC · Resolved: 2025-11-18 17:09 UTC · Duration: 3.6 h
- Updates: 3 · Affected components: Sprout Social Web Application
- [Vendor status page: https://stspg.io/l96xf2wtfl32](https://stspg.io/l96xf2wtfl32)
- [Company: Sprout Social](https://rewindex.com/company/sprout-social.md)

## Summary

A major outage affected Sprout Social Web Application access for some customers due to Cloudflare issues. The incident started at 2025-11-18 13:31 UTC, though the vendor reported difficulties beginning around 2025-11-18 11:48 UTC; its recorded duration was 3 h 37 min. A fix was applied by 15:08 UTC, and resolution was confirmed at 17:09 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-11-18 13:31 UTC: Cloudflare is currently experiencing issues that are affecting Sprout’s access for some customers. These difficulties began around Nov 18, 2025 - 11:48 UTC We are watching the situation closely and appreciate your patience while this is happening. You can subscribe to receive updates on any changes.
- **monitoring** 2025-11-18 15:08 UTC: The fix has been applied, and services should now be operating as expected. We will continue to monitor the situation to ensure everything remains stable.
- **resolved** 2025-11-18 17:09 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-11-18 13:31 UTC: [Major incident: Cloudflare Issue](https://rewindex.com/change/i2338ebe517232e.md)


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Canonical: https://rewindex.com/company/sprout-social/incidents/qzlkk88fbvt6 · Markdown: https://rewindex.com/company/sprout-social/incidents/qzlkk88fbvt6.md · JSON: https://rewindex.com/api/v1/companies/sprout-social/incidents/qzlkk88fbvt6 · Generated 2026-10-18T10:43:21.730Z