# Sprout Social: New Media Attachments Producing Errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-06-24 13:36 UTC · Resolved: 2025-06-24 14:03 UTC · Duration: 27 min
- Updates: 2 · Affected components: Sprout Social Web Application
- [Vendor status page: https://stspg.io/84bjxxhcfzqd](https://stspg.io/84bjxxhcfzqd)
- [Company: Sprout Social](https://rewindex.com/company/sprout-social.md)

## Summary

New media attachments on posts were failing in the Sprout Social Web Application, with vendor-rated major impact. The incident started at 2025-06-24 13:36 UTC and was resolved at 2025-06-24 14:03 UTC; the reported duration was 26 min. No cause or fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-06-24 13:36 UTC: New media attachments on posts are currently failing.  We are currently investigating this issue.
- **resolved** 2025-06-24 14:03 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-06-24 13:36 UTC: [Major incident: New Media Attachments Producing Errors](https://rewindex.com/change/i615e5200c99f3d.md)


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Canonical: https://rewindex.com/company/sprout-social/incidents/pt8sv62f0sds · Markdown: https://rewindex.com/company/sprout-social/incidents/pt8sv62f0sds.md · JSON: https://rewindex.com/api/v1/companies/sprout-social/incidents/pt8sv62f0sds · Generated 2026-10-18T09:45:49.724Z