# Speechmatics: Portal and Selfservice Real time transcription users experiencing authentication failures

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-03-04 18:00 UTC · Resolved: 2024-03-04 18:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.speechmatics.com/incidents/ws0rl7c4p0lq](https://status.speechmatics.com/incidents/ws0rl7c4p0lq)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)

## Timeline of updates

- **resolved** 2024-03-04 18:00 UTC: Between March 04, 17:53 and March 04, 18:00, Selfservice and portal users experienced authentication failure when accessing real transcription feature. The changes causing authentication failure is rolled back and mitigated.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/speechmatics/incidents/ws0rl7c4p0lq · Markdown: https://rewindex.com/company/speechmatics/incidents/ws0rl7c4p0lq.md · JSON: https://rewindex.com/api/v1/companies/speechmatics/incidents/ws0rl7c4p0lq · Generated 2026-10-19T21:08:40.720Z