# Speechmatics: Users are experiencing issues signing into portal.speechmatics.com.

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-01-29 14:54 UTC · Resolved: 2025-01-29 18:06 UTC · Duration: 3.2 h
- Updates: 5 · Affected components: Portal (portal.speechmatics.com), portal.speechmatics.com
- [Vendor status page: https://stspg.io/8bhlfdwjxdm7](https://stspg.io/8bhlfdwjxdm7)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)

## Timeline of updates

- **investigating** 2025-01-29 14:54 UTC: We are currently investigating this issue.
- **identified** 2025-01-29 15:00 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-01-29 15:18 UTC: A fix has been implemented and we are monitoring the results.
- **investigating** 2025-01-29 16:03 UTC: We have continued to monitor this incident and can confirm it has now been resolved and our service has been restored to fully operational status. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach our to our support team here https://support.speechmatics.com/hc/en-gb
- **resolved** 2025-01-29 18:06 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-01-29 14:54 UTC: [Critical incident: Users are experiencing issues signing into portal.speechmatics.com.](https://rewindex.com/change/i8c492e9c662e67.md)


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Canonical: https://rewindex.com/company/speechmatics/incidents/vdvpkr3jjpqn · Markdown: https://rewindex.com/company/speechmatics/incidents/vdvpkr3jjpqn.md · JSON: https://rewindex.com/api/v1/companies/speechmatics/incidents/vdvpkr3jjpqn · Generated 2026-10-19T21:09:11.199Z