# Speechmatics: Degredation - Resolved

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-02-01 20:00 UTC · Resolved: 2024-02-01 20:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.speechmatics.com/incidents/qnp55qh2ycww](https://status.speechmatics.com/incidents/qnp55qh2ycww)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)

## Timeline of updates

- **resolved** 2024-02-01 20:00 UTC: We experienced degraded performance in our EU1 region between 19:00 to 19:30 UTC on February 1, 2024 due to a configuration issue. Customers may have seen delays in jobs submitted during this time window. Our team worked to restore normal performance levels. We've continued to monitor this incident and can confirm it has been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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